Follow the instructions below to check your drain routing and perform some routine cleaning to ensure a clear path to the drain.
Drain Line Requirements:
- Your drain hose cannot be tee’d together with another hose. It needs to have its own separate path to the drain.
- Your drain hose must not exceed 8 feet vertically (from the floor) and 30 feet horizontally in its route to the drain.
- Your drain hose must have an air gap of 1 – 1 ½ inches between the end of the hose and the drain itself:
Drain Hose Cleaning
1. Bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work:
2. You may want to take off the top cover for easier access - unhook the two clips in the back of the cover. Place the cover to the back or side of the unit, being careful not to disconnect any wires.
3. Remove the black rectangular clip that holds the drain hose elbow to the softener head pictured below). The clip pulls straight up and out.
4. Pull the entire white plastic drain hose elbow out to the right, disconnecting it from the softener’s head.
5. Use a towel inside the drain elbow port to clean any sediment or salt residue. Blow air through the elbow to confirm there are no obstructions in the drain hose.
6. Reconnect your drain hose to the valve head with the black rectangular clip.
Cleaning the Venturi
1. Locate the Venturi hanging off the left-hand side of softener head. The venturi is a gray plastic base with a white cone cap (pictured below).
2. Unscrew the cone cap and take out all seven (7) internal pieces, so you are left with just the empty gray housing. Make sure to keep these pieces in order!
3. Clean the internal parts with warm, soapy water. Feel free to use a paper clip or similar tool to clear any debris from the two black circular flow plugs, as they both have a small hole in the center.
4. Reassemble the internal parts using the exploded view (pictured below). *Please note that some parts have numbers or letters printed on them – these should face UP when reassembling.
5. Return the top cover to the unit and pull the bypass back out.
6. Hold the Recharge button until the motor kicks on, then let go. The unit will recharge for the next 2-2.5 hours.
7. There should only be 2-4 inches of water in the tank after the recharge cycle. If there is more, please visit our Suction at the Venturi article.